Health issues can pop up at the least convenient times. And sometimes you just can’t get to your general practitioner because you’re at work or travelling. With Doctor@Hand (provided by Doctor Care Anywhere), you and your family can receive the care you need, when you need it, no matter where you are.
You have unlimited access to Doctor@Hand when you enrol in the medical plan through AXA PPP Healthcare.
How it works
Doctor@Hand gives you 24/7 access to health care professionals by phone or through secure video on your desktop or mobile device.
- Receive medical advice for any medical condition or concern, including allergies, cold and flu, minor skin infection, pink eye, sinusitis and sore throat, whether it’s covered by your medical plan or not.
- Get prescriptions or refills delivered to your door (private prescription and delivery charges are not covered by your plan).
- See account history such as care plans, chats, prescriptions and referrals.
All sessions are confidential and private—only the general practitioners have access to your information, just like your NHS general practitioner.
If the general practitioner says you need treatment, you must call AXA PPP Healthcare to make sure treatment is covered. Doctor@Hand cannot refer you to the NHS for specialist treatment. If you prefer to receive treatment through the NHS, contact your NHS general practitioner.
Book an apppointment
Register at AXA PPP Healthcare to get started with Doctor@Hand. Then book your appointment online at Doctor Care Anywhere or through the Doctor Care Anywhere app.
Cancellations require at least 12 hours’ notice. Appointments can be rearranged anytime.
Go mobile!
Download the free Consult+ virtual health app and access health care services on the go—anywhere, anytime.
