For additional services and to self identify as in need of support please submit a Guidepost ticket using “Southern California Wildlife support” as the topic.
Updates and Resources: Southern California Wildfires
Gavin Newsom, the Governor of California, declared a state of emergency for Los Angeles and Ventura counties from January 7, 2025, through and including February 5, 2025, due to the impacts of the Palisades wildfire.
As part of the Member Disaster Response Plan involving the mandated benefits, we’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members who live in California and are impacted by this Wildfire. The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
Virtual care through LiveHealth Online
You can also receive virtual non-emergency care at no cost to you. LiveHealth Online offers video visits with U.S.-based, board-certified doctors on your phone, tablet, or computer from anywhere. Use code LAWILDFIRES when you log in.
Please see below and to note that the coupon code created to allow those impacted by the LA wildfires to access LHO at no cost until 2/9/25 and available to members and non-Anthem employees of our clients that live within the impacted areas.
For assistance during this emergency, please call us at 833-285-4030 (Anthem member disaster help line)
We are here to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 6 p.m. PT.
Receiving care during the emergency
- You can receive care from any doctor or hospital, even if they are not in your plan’s network. We will cover the claims as if they are in your plan’s network.
- If your doctor’s office or healthcare facility is closed because of the emergency, or if you are unable to travel there, call us at 833-285-4030. We can help you find another doctor.
- If you’re in a care management program and need to reach them, call 833-285-4030.
Prescription drug refills
- For Rivian LLC through Optum: Rivian will lift the Refill too Soon and/or Drug Utilization Review (DUR) restrictions for your members in Los Angeles and Ventura counties in the state of California for the period of January 7, 2025 through January 21, 2025. To access when they call in or the pharmacy calls in to explain they are in a fire zone then we would override only refill to soon and DUR edits.
- For Rivian and VW Tech RX through Anthem: If your Anthem plan covers your prescription medicines, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network. If you use Anthem’s home delivery pharmacy and your address changed, call us at 833-285-4030 so we can make sure to send your medicine to the right place.
Medical equipment that is lost or damaged
- We can help you replace your equipment (also called durable medical equipment or DME). Call us at 833-285-4030.
Preapprovals or referrals
- You have more time to request them. There won’t be any late fees. Call 833-285-4030 if you need an extension.
Filing a claim
- You and your doctors have more time to file claims. Call us at 833-285-4030 if you need an extension.
Mental health support
- Anthem’s Employee Assistance Program (EAP) offers mental health support and resources to help with legal and financial concerns, dependent-care needs, and other life challenges. Call the 24/7 EAP crisis line at 877-208-8240.
- Our Anthem website also offers resources for mental health support.
- Crisis support is available if you or someone you know is having suicidal thoughts or behavior, is experiencing emotional distress, or is behaving in a way that could harm others. Call 988 or go to 988lifeline.org to reach the confidential Suicide & Crisis Lifeline. Help is available 24/7.
Also, Anthem member portal Blog is being updated for this recent wildfire.
Anthem Medical
- Anthem Health Guides can be reached at 833-824-2275, Monday through Friday, 6:00 am-8:00 pm MT. to assist with locating providers, reviewing plan coverage, continuation of care questions, etc.
- Find an Anthem provider:
- “National Blue Card PPO Network” is for all plans in all states *excluding Georgia and Florida*
- “GA Blue Open Access POS” is to find a provider in Georgia
- “FL Network Blue Select Network” is to find a provider in Florida
- How to access your ID cards
- Visit the Anthem x Rivian Microsite for additional information
- Anthem pharmacy benefits are managed by Optum Rx. You can see which drugs are covered on the Optum premium drug list. Optum Specialty Pharmacy provides specialty medications and clinical support for complex conditions like cancer and MS. To learn more, call 877-838-2907.
- Listen to the previously recorded Open Enrollment Webinars with Anthem here
| Rivian Benefits 2024 | Rivian Benefits 2025 |
| Medical Plans | |
| BCBS PPO 1000 | [New] Anthem PPO 1000 (View plan document) |
| Health Savings Accounts (HSA) | |
| BCBS HSA 1600 | [New] Anthem HSA 1650 (View plan document) |
| BCBS HSA 6350 (Intern) | [New] Anthem HSA 6350 (Intern) (View plan document) |
| Health Reimbursement Account (HRA) | |
| BCBS HRA 3500 | [New] Anthem HRA 3500 – NO LONGER HSA OPTION (View plan document) – More information on the HRA below |
Anthem offers enhanced benefits and whole-person care, streamlining your access to medical benefits, mental and emotional well-being support, lifestyle management programs and more.
- Anthem Total Health Total You, a holistic program that can help you take better care of yourself, from managing chronic illness, to scheduling regular checkups, to finding the right doctor for you.
- Anthem LiveHealth Online, which provides 24/7 access to telehealth or virtual care, usually in 10 minutes or less; licensed therapists, psychiatrists and routine care included.
- Building Healthy Families, a digital support program with tools and information no matter what stage of parenthood you’re at or what your family structure looks like.
- 24/7 Nurseline, connecting you with a registered nurse who can answer your health questions anytime and counsel you on where to go for care.
- Autism Spectrum Program, supporting families with children on the Autism Spectrum with a care manager who can help coordinate and customize care and resources.
- Inclusive Care, supporting LGBTQIA+ community members with access to experienced healthcare professionals, counseling, workplace support, concierge support, education and support for family members and friends and more.
- Preventative care recommendations that can be covered with no co-payment and that do not apply to the calendar year deductible for In-network providers.
- Save money with special offers and discounts for dental, hearing, vision, family and home, pet insurance, health and fitness.
- Access legal, financial and identity recovery services through your Anthem EAP: Consult with a lawyer, improve your finances, monitor or recover your identity
Anthem’s 3500 medical plan will include a Health Reimbursement Account (HRA), instead of a Health Savings Account (HSA)
- [What is an HRA] An HRA is an account that’s owned and funded by Rivian. You can use your HRA to pay for healthcare costs, including copays, deductible payments, dental care, hospital visits, urgent care, prescriptions and more.
- Rivian will contribute $750 for active, eligible employees and $1,800 for active, eligible employees and their dependents to the HRA at the start of the plan year.
- Your HRA funds will be available at the start of each plan year. You can pay for care and other qualified expenses with your HRA debit card, your mobile wallet or by paying out of pocket and submitting a claim on anthem.com/ca to request reimbursement. If you leave Rivian, you can’t take your HRA funds with you and they do not roll over year over year.
- Employees who wish to continue enrollment in a Health Savings Account must enroll in the Anthem PPO 1650 Medical plan.
- Health Savings Accounts (HSAs) that are part of Rivian’s 2024 medical plans will continue to be funded by Rivian through 2024.
- If an employee enrolls in the Anthem 3500 Medical plan for 2025, their existing HSA will become an individual account and will be subject to a $3.95 monthly fee through Health Equity. There is no monthly fee for HSA accounts with a balance of $2,500 or more.
- Health Equity login information will not change and employees with an existing HSA can continue to use their current cards. Your existing HSA funds can be used for eligible expenses at any time. Contact Health Equity at 866-346-5800.
