Virtual care—or telehealth—allows you to see doctors and therapists on your schedule by phone or computer, day or night. Receive care for a variety of conditions, including the flu, a sore throat, a rash or an infection. Virtual care providers can also treat mental and behavioral health issues and provide prescriptions if needed.
Telehealth visits
Sick toddler at 3 a.m.? Feeling ill while on vacation? Having difficulty managing stress? Whenever you need health care, you have 24/7 access to virtual care with high-quality providers.
Generally, virtual visits are good for:
- Nonemergency medical conditions, such as the flu, allergies and sinus infections.
- Dermatology issues, such as psoriasis, eczema and acne.
- Mental health care, such as help with anxiety, eating disorders and depression.
- Prescriptions, if needed, sent directly to your pharmacy.
How to access virtual care
Blue Shield members
Check with your doctors about whether they offer telehealth visits.
You also have access to in-network visits through Teladoc. Get started by visiting teladoc/bsc or downloading the Teladoc app from the App Store or Google Play and registering with your Blue Shield member ID.
Kaiser members
To choose the kind of care you need, visit kp.org/getcare or sign in to the Kaiser app. You can also call Kaiser at 866-454-8855 in Northern California or at 833-574-2273 in Southern California.
You can receive immediate advice online or by phone from a Kaiser clinician anytime day or night. And you can schedule an appointment for a phone or video visit with a doctor, as needed.
What you’ll pay
BSC PPO 1000 plan
- In-network: You pay a $20 copay when using Teladoc or another in-network provider. Plus, you don’t need to meet your deductible before your plan shares the cost with you. Your copay does not go toward meeting your deductible.
- Out-of-network: You pay the full cost for telehealth visits until you meet your deductible, then you pay 30% of the allowed amount (plus any additional amount not covered by the plan).
BSC PPO HSA 1600 plan
- In-network: You pay the full cost for Teladoc or other telehealth visits until you meet your deductible, then you pay 20% of costs.
- Out-of-network: You pay the full cost for telehealth visits until you meet your deductible, then you pay 40% of costs of the allowed amount (plus any additional amount not covered by the plan).
BSC PPO HSA 3500 plan
- In-network: You pay the full cost for Teladoc or other telehealth visits until you meet your deductible, then you pay 20% of costs.
- Out-of-network: You pay the full cost for telehealth visits until you meet your deductible, then you pay 40% of the allowed amount (plus any additional amount not covered by the plan).
BSC PPO 6350 plan for interns
- In-network: You pay the full cost for Teladoc or other telehealth visits until you meet your deductible, then you pay $0.
- Out-of-network: You pay the full cost for telehealth visits until you meet your deductible, then you pay 20% of the allowed amount (plus any additional amount not covered by the plan).
Kaiser 1000 plan
You pay $0 for telehealth visits, with no deductible.
