Virtual care—or telehealth—allows you to see doctors and therapists on your schedule by phone or computer, day or night. Receive care for a variety of conditions, including the flu, a sore throat, a rash or an infection. Virtual care providers can also treat mental and behavioral health issues and provide prescriptions if needed.

Telehealth visits

Sick toddler at 3 a.m.? Feeling ill while on vacation? Having difficulty managing stress? Whenever you need health care, you have 24/7 access to virtual care with high-quality providers.

Generally, virtual visits are good for:

  • Nonemergency medical conditions, such as the flu, allergies and sinus infections.
  • Dermatology issues, such as psoriasis, eczema and acne.
  • Mental health care, such as help with anxiety, eating disorders and depression.
  • Prescriptions, if needed, sent directly to your pharmacy.

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How to access virtual care

Blue Shield members

Check with your doctors about whether they offer telehealth visits.

You also have access to in-network visits through Teladoc. Get started by visiting teladoc/bsc or downloading the Teladoc app from the App Store or Google Play and registering with your Blue Shield member ID.

Kaiser members

To choose the kind of care you need, visit or sign in to the Kaiser app. You can also call Kaiser at 866-454-8855 in Northern California or at 833-574-2273 in Southern California.

You can receive immediate advice online or by phone from a Kaiser clinician anytime day or night. And you can schedule an appointment for a phone or video visit with a doctor, as needed.

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What you’ll pay

BSC PPO 1000 plan

BSC PPO HSA 1600 plan

BSC PPO HSA 3500 plan

BSC PPO 6350 plan for interns

Kaiser 1000 plan